Shipping & Delivery Policy

1. Nature of Our Services

QRslice operates primarily as a Software-as-a-Service (SaaS) platform providing digital QR ordering, kitchen display systems (KDS), cloud point-of-sale (POS), billing, and customer relationship management tools for restaurants, cafés, and hospitality businesses.

Our fulfillment model covers both instant electronic service activation for software subscriptions and physical merchandise delivery for printed QR standees and table tent cards where applicable.

2. Digital Software Delivery & Instant Provisioning

• Instant Access: Upon completing registration or subscribing to a paid QRslice plan via our payment gateway (Razorpay), your restaurant workspace, POS access, and digital menu are activated instantly.
• Electronic Confirmation: Account credentials, tax invoice, and workspace links are delivered immediately to your registered email address and phone number upon successful checkout.
• No Shipping Fee: Digital SaaS subscriptions, software updates, cloud hosting, and printable PDF downloads carry zero delivery or shipping fees.

3. Physical Goods Delivery (QR Standees & Table Tent Cards)

While restaurant owners can download high-resolution, print-ready PDF QR tent cards directly from their dashboard at zero cost, QRslice also offers optional physical acrylic standees and custom-printed QR merchandise upon request:

• Dispatch Timeline: Physical QR standees and merchandise orders are processed, manufactured, and handed over to logistics partners within 2 to 3 business days of order confirmation.
• Delivery Timeframe: Orders are delivered within 3 to 5 business days across major metro cities in India, and 5 to 7 business days for non-metro/regional locations.
• Shipping Partners: We partner with trusted courier services across India (e.g., Blue Dart, Delhivery, DTDC, or India Post) to ensure safe and timely delivery.
• Tracking Information: Once dispatched, a consignment tracking number and live status link are shared via email and WhatsApp.
• Shipping Charges: Any applicable shipping or handling charges for physical standees are clearly displayed at checkout prior to payment.

4. Damaged or Defective Physical Items

If your physical QR standees or merchandise arrive damaged, misprinted, or defective, please notify us within 48 hours of delivery with clear photographs of the package and item at support@qrslice.com or via WhatsApp at +91 85951 01297. We will arrange a free replacement at no additional cost.

5. Restaurant Food Preparation & On-Premise Fulfillment Disclaimer

QRslice is a technology infrastructure provider. When diners scan a QR code at a participating dining establishment and place a food or beverage order:

• All food preparation, culinary quality, ingredient hygiene, packaging, and table delivery are handled exclusively and directly by the independent restaurant or café where the order was placed.
• QRslice does not operate delivery fleets, prepare food, or employ restaurant kitchen staff. Inquiries regarding on-table food delivery timing or missing dishes should be directed immediately to the restaurant floor manager or staff.

6. Contact Us

For any questions or support regarding digital provisioning, physical standee dispatch, or tracking: