Refund & Cancellation Policy

1. Overview

At QRslice, customer satisfaction, operational transparency, and trust are our highest priorities. This Refund & Cancellation Policy explains the terms governing cancellations of software subscriptions, refund eligibility, and fulfillment disclaimers for dine-in orders placed through our platform.

2. Subscription Cancellation Policy (For Café & Restaurant Owners)

We believe in earning your business every single month. There are no long-term lock-ins or hidden penalties:

• Self-Service Cancellation Anytime: Restaurant owners may cancel their paid subscription at any time directly through the QRslice portal under Admin > Billing > Cancel Subscription or by sending an email to billing@qrslice.com.
• Zero Cancellation Fees: There are no cancellation fees, penalties, or termination charges.
• Access Until End of Billing Cycle: When you cancel your subscription, your account and digital menu will remain fully active until the conclusion of your current paid billing period (monthly or annual). After this date, no further charges will occur, and your store will transition to a paused state.
• No Pro-Rated Partial Refunds for Mid-Cycle Cancellation: Cancellations made mid-cycle do not qualify for partial or pro-rated refunds for unused days within the current billing cycle.

3. 7-Day Money-Back Guarantee (New Subscriptions)

For first-time subscribers to QRslice:

• If you are not completely satisfied with our platform, you are entitled to request a 100% full refund within 7 days of your initial subscription payment.
• To claim your 7-day refund, simply email billing@qrslice.com with your registered restaurant name and email address. No questions asked.
• After 7 days from the initial payment date, payments are non-refundable.

4. Subscription Renewals

Subscription renewals (monthly or annual) are processed automatically on your billing anniversary via Razorpay. Renewals are non-refundable once charged. To prevent automatic renewal, please initiate your cancellation in your dashboard at least 24 hours prior to your scheduled renewal date.

5. Refund Processing Timelines & Methods

• Approval & Initiation: Once a refund request is reviewed and approved, our billing team initiates the refund via our payment gateway (Razorpay) within 24 to 48 hours.
• Bank Credit SLA (5 to 7 Business Days): In compliance with banking standards, refunded amounts are credited directly back to the original payment source (UPI, Credit Card, Debit Card, or Net Banking) within 5 to 7 business days.
• Confirmation Receipt: A digital refund confirmation receipt and ARN/transaction reference number will be sent to your registered billing email address upon initiation.

6. Dine-In Guest Food Order Cancellations & Refunds

When dining guests scan a table QR code and place an order:

• Kitchen Preparation Status: Once an order is confirmed and sent to the kitchen display (KDS), food preparation begins immediately. Cancellations can only be made before the kitchen accepts or begins preparing the order.
• On-Premise Settlement: Food cancellation, dish replacement, or guest refunds are handled directly by the restaurant or café management on premise.
• UPI & Digital Payments: If a customer made an online payment for an order that the café subsequently cancelled or could not fulfill, the restaurant manager can initiate a refund through their POS register, which will return funds to the customer's source account within 5–7 business days.

7. Dispute Resolution & Chargebacks

If you notice an unexpected charge or billing discrepancy, we strongly encourage you to contact our billing team at billing@qrslice.com or via WhatsApp at +91 85951 01297 before initiating a bank chargeback. We resolve genuine billing discrepancies within 24 hours.

8. Contact & Escalation

For refund, cancellation, or invoice inquiries: