Grievance Redressal

1. Statutory Framework

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, QRslice has established a dedicated Grievance Redressal Mechanism to address concerns, complaints, or disputes raised by consumers, café partners, or merchants.

2. Designated Grievance Officer

If you have any unresolved concerns regarding data privacy, account security, unauthorized transactions, billing discrepancies, or content hosted on our platform, you may reach out to our designated Grievance Officer:

3. Grievance Redressal Process & SLAs

1. Filing a Complaint: Send an email to grievance@qrslice.com with a detailed description of your issue, your registered phone number/email, relevant order ID or transaction reference (e.g., Razorpay payment ID), and any supporting screenshots.
2. Acknowledgment SLA (48 Hours): Our Grievance Office will acknowledge receipt of your complaint within 48 hours of receipt and assign a unique Ticket/Reference ID.
3. Investigation & Resolution SLA (15 to 30 Days): Every grievance will be investigated and resolved expeditiously, and in no event later than 30 days (with a standard internal target of 15 business days) from the date of initial receipt.

4. Escalation Levels

5. Related Legal Policies

For further details regarding user rights, cancellation procedures, and data handling, please refer to our related policies:

• Terms of Service
• Privacy Policy
• Refund & Cancellation Policy
• Shipping & Delivery Policy
• Contact Us